The Fountain Academy (TFA)
Empowerment through Knowledge.
- While knowledge is universal, learning is a personal experience.
- One to the key offering of the Fountain Group is its ability to conduct impactful and experiential training sessions
- Every session is customised.
- Below are two modules that are typically covered along with frame work of the contents as examples.
Hospitality Skills Modules
- Elements of grooming.
- Service anticipation and preparedness.
- Hospitality process flow.
- Types and importance of communication in soft services.
Hotel Sales Modules
- Potential analysis of corporate account.
- ABCs of account navigation.
- In house guest meeting and its importance.
- Preparation for Corporate Survey qualifiers—road to making business cases.
- Science and art of Hotelligence.